Computer assistance wherever you are.
Choose a Service Method
Have a technician come to your home or office.
Bring it into the shop and we'll take care of it.
We'll connect securely through the Internet.
Per-service price or $25 per 15 minutesSchedule Now
Estimated time of service: Average one hour minimum.Compare service methods
We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.
Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.
Initial Visit, Travel and Diagnosis Fee (ITD)
We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.
Why Remote Support?
Most software related problems can be fixed remotely. No need to take your computer to a shop or schedule an on-site technician visit.
Save Time and Money
Since we can work on more than one computer at a time when we are working remotely, we pass the cost savings on to you.
Watch and Learn
You can watch while we service your computer. Lots of clients say they learn a lot from watching us. They enjoy it. Maybe you will too.
Schedule An Appointment
Call us at (213) 263-2488 or click below to set an appointment with Heroes and Geeks.