Online WiFi Support
Online WiFi Support
Tired of slow and spotty internet? Our expert techs know how to speed up slow internet. We'll fix your network connection, boost your WiFi signal, and give you the fastest internet possible. Your Heroes & Geeks Tech technician will do all of this for you remotely, using video chat, offering you comprehensive, contactless support that's available instantly. Does your WiFi keep dropping out? We will fix your WiFi, establishing a stable, secure connection. Having trouble with your devices? We will connect all of your mobile and smart devices to your WiFi network and make everything work seamlessly. This service is available Monday through Friday, 9:00am - 5:00pm PT / 12:00pm - 8:00pm ET. Once your service is booked, you can connect with a tech immediately or at your convenience anytime during those operating hours.
Choose a Service Method
Have a technician come to your home or office.Schedule Now
Bring it into the shop and we'll take care of it.Schedule Now
We'll connect securely through the Internet.
Estimated time of service: 1-2 hoursCompare service methods
We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.
Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.
Initial Visit, Travel and Diagnosis Fee (ITD)
We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.
- Virtually connect with a Heroes & Geeks Tech technician via video chat for instant assistance with your WiFi network
- Via your phone`s camera, the technician will be able to see what you see, provide easy instructions and even circle & draw on the screen for easy communication
- Step-by-step walkthroughs to troubleshoot any issues with your modem, router and WiFi network
Personal Technician Plan Benefits
- Group of Technicians Assigned to Your Business
- Same-Day Service Included at No Additional Charge
- Time Allocated for Each Computer or the Entire Network
- Low Hourly Rate for Additional Hours
- Data Backup and Security
- Monthly Updates
- Regular Scans for Viruses and Spyware
- Identity Theft Protection
- Virus Removal
- Spyware Removal
- Remote Support
- Included OnSite Repair
Schedule An Appointment
Call us at (323) 305-9003 or click below to set an appointment with Heroes and Geeks.