Home or online support


Home or online support

Need help setting up your new Apple TV, Chromecast, Roku or Amazon Fire TV? We'll help you connect and understand everything you need to start streaming your favorite movies and TV programs in style. With our Online Streaming Device Setup service, you get comprehensive, contactless help provided remotely. An expert home theater tech will connect with you over video chat to walk you through every step of the process. This service is available Monday through Friday, 9:00am - 5:00pm PT / 12:00pm - 8:00pm ET. Once your service is booked, you can connect with a tech immediately or at your convenience anytime during those operating hours.

Choose a Service Method

  • @Home

    Have a technician come to your home or office.

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  • In-Shop

    Bring it into the shop and we'll take care of it.

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  • Remote

    We'll connect securely through the Internet.

    Starting at


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Estimated time of service: 1-2 hoursCompare service methods

Problem-Solved Guarantee. *$29 for Initial Diagnosis. **$49 for Initial Visit, Travel and Diagnosis.

Service Includes:

  • Virtually connect with a Heroes & Geeks Tech technician via video chat for instant assistance setting up any video streaming devices
  • Via your phone`s camera, the technician will be able to see what you see, provide easy instructions and even circle & draw on the screen for easy communication
  • Provide walkthrough of newly setup devices
  • Step-by-step walkthroughs to setup your Apple TV, Roku, Amazon Fire TV, Chromecast and more

Personal Technician Plan Benefits

  • Group of Technicians Assigned to Your Business
  • Same-Day Service Included at No Additional Charge
  • Time Allocated for Each Computer or the Entire Network
  • Low Hourly Rate for Additional Hours
  • Data Backup and Security
  • Monthly Updates
  • Regular Scans for Viruses and Spyware
  • Identity Theft Protection
  • Virus Removal
  • Spyware Removal
  • Remote Support
  • Included OnSite Repair

Schedule An Appointment

Call us at (323) 305-9003 or click below to set an appointment with Heroes and Geeks.

Schedule an appointment today!