Start fresh with a new operating system installation.
Choose a Service Method
Have a technician come to your home or office.
Bring it into the shop and we'll take care of it.
We'll connect securely through the Internet.
Estimated time of service: 2-5 hours Compare service methods
We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.
Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.
Initial Visit, Travel and Diagnosis Fee (ITD)
We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.
How to Setup a New Operating System
An operating system (OS) is what manages your computer. The OS is in charge of making sure your computer's hardware and software work together properly. It also is an interface to allow you to communicate with your computer. If the operating system isn't working properly, then your computer won't work properly. You want an operating system that can manage the latest technology. You want your operating system to be fast, efficient, smart and good-looking. We can advise you on choosing the right OS for you.
Pick the Right OS for You
If you're using a PC, you will probably be installing the most recent version of Windows. If you're on a Mac, it's the most recent version of OSX. Both PC's and Macs can run the Linux operating system. We can help you to choose which system will work best for you.
Install the OS
We highly recommend that you backup all of your data prior to installation so that your it can be migrated over to the new operating system. The install process should be straight forward and usually takes anywhere from thirty minutes to an hour.
Install the Drivers
Most of your hardware's drivers will be installed during the OS install process. Some drivers will need to be downloaded and installed manually. Critical updates and service packs are important to install. We also highly recommend that you have a security suite installed. See our computer setup service for more info.
Schedule An Appointment
Call us at (213) 263-2488 or click below to set an appointment with Heroes and Geeks.