We can do initial setup of your desktop, laptop, Mac or PC.
Choose a Service Method
Have a technician come to your home or office.Schedule Now
Bring it into the shop and we'll take care of it.Schedule Now
We'll connect securely through the Internet.
Estimated time of service: 1-2 hoursCompare service methods
We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.
Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.
Initial Visit, Travel and Diagnosis Fee (ITD)
We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.
How to Setup a New Computer Properly
When you have an 24/7 Computer Repair Services Technician setup your computer, you will have a full security suite. We only use software that we've tested on own systems. We can also remove useless programs that slow down your computer. When we're done, you'll be ready to go.
Uninstall unnecessary programs, shareware, and trial software
Unnecessary programs take up space and slow down your system.
Install a security suite
We use a combination of antivirus, anti-malware, and firewall to make sure your computer is secure.
Make sure everything works
We will make sure that your video, audio, mouse, keyboard and Internet all work as they should.
Personal Technician Plan Benefits
- Group of Technicians Assigned to Your Business
- Same-Day Service Included at No Additional Charge
- Time Allocated for Each Computer or the Entire Network
- Low Hourly Rate for Additional Hours
- Data Backup and Security
- Monthly Updates
- Regular Scans for Viruses and Spyware
- Identity Theft Protection
- Virus Removal
- Spyware Removal
- Remote Support
- Included OnSite Repair
Schedule An Appointment
Call us at (213) 263-2488 or click below to set an appointment with Heroes and Geeks.