Backup and Restore


Backup and Restore

Backup and restore your entire computer system. It’s quick and easy, the way it should be.

Choose a Service Method

  • @Home

    Have a technician come to your home or office.


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  • In-Shop

    Bring it into the shop and we'll take care of it.


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  • Remote

    We'll connect securely through the Internet.


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Estimated time of service: 2-5 HoursCompare service methods

Problem-Solved Guarantee

We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.


Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.

Initial Visit, Travel and Diagnosis Fee (ITD)

We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.

Problem-Solved Guarantee. *$29 for Initial Diagnosis. **$49 for Initial Visit, Travel and Diagnosis.

How to Backup and Restore Your Computer

Backing up is one of the most important things you can do when it comes to your computer system. Data recovery services can cost over $2,000! You can always replace your computer, but you can't replace your precious memories. Documents aren't easy to recreate. When you have a good backup system, your pictures, videos, music and documents are always in two or more places. You can even have your applications, settings, email and contacts backed up. If something goes wrong with your system, you will be ready. Your system can easily be restored in minutes, not days.

What Needs to be Backed Up?

Irreplaceable files like pictures, videos and documents are usually a good place to start. Ask yourself which programs you have that you won't be able to reinstall. This will help you determine what kind of backup you need.

File Backup vs. Drive Imaging

If you just need to backup files and folders, a file backup is what you're looking for. If you need your entire hard drive backed up; files, applications and the operating system, you will need a drive image.

Schedule and Verify Backups

Backups can be scheduled to run automatically. It's important that you verify the scheduled backups to make sure they are working on schedule and contain all of the data.

Schedule An Appointment

Call us at (213) 263-2488 or click below to set an appointment with Heroes and Geeks.

Schedule an appointment today!