Viruses suck. So do the people who create them. We can’t rid the earth of the people who create malware, but we can get rid of your computer viruses.
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Bring it into the shop and we'll take care of it.
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Estimated time of service: 2-3 Hours Compare service methods
We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.
Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.
Initial Visit, Travel and Diagnosis Fee (ITD)
We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.
How to Remove Viruses
There are over a million variations of viruses with new ones being created every minute. Different viruses require different methods of removal. We can remove most any type of virus. Of course it's best to prevent viruses in the first place, but if they do get in somehow, we're here to get them out.
How many viruses are there? What type of viruses are they? The diagnosis will give you an idea of how bad the infection is. Sometimes it's better to do a fresh installation of your operating system. The diagnosis will help you determine if that is the case.
A type of virus called a rootkit is designed to hide from and disable your antivirus. The antivirus program can't remove the virus if it either can't see the virus or is disabled completely. The first step is to disable these rootkits.
Mid and High-Level Scans
Once the rootkits are disabled, you can run your mid-level scans. Most of the common viruses, spyware and malware can be removed during these scans. We do a few high-level scans with different anti-malware tools to make sure there are no left over remnants from the previous infections.
Schedule An Appointment
Call us at (213) 568-3544 or click below to set an appointment with Heroes and Geeks.