Remote Support

remote-support

Remote Support

Computer assistance wherever you are.

Choose a Service Method

  • @Home

    Have a technician come to your home or office.

    N/A

    Schedule Now
  • In-Shop

    Bring it into the shop and we'll take care of it.

    N/A

    Schedule Now
  • Remote

    We'll connect securely through the Internet.

    Per-service price or $25 per 15 minutes

    Schedule Now

Estimated time of service: Average one hour minimum.Compare service methods

Problem-Solved Guarantee

We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.

Diagnosis

Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.

Initial Visit, Travel and Diagnosis Fee (ITD)

We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.

Problem-Solved Guarantee. *$29 for Initial Diagnosis. **$49 for Initial Visit, Travel and Diagnosis.


Why Remote Support?

Most software related problems can be fixed remotely. No need to take your computer to a shop or schedule an on-site technician visit.

Save Time and Money

Since we can work on more than one computer at a time when we are working remotely, we pass the cost savings on to you.

Watch and Learn

You can watch while we service your computer. Lots of clients say they learn a lot from watching us. They enjoy it. Maybe you will too.


Schedule An Appointment

Call us at (213) 568-3544 or click below to set an appointment with Heroes and Geeks.

Schedule an appointment today!