Monthly Maintenance Plan

computer-setup-service

Monthly Maintenance Plan

Have peace of mind knowing that your computer is being regularly serviced by our qualified technicians.

  • Regular Virus and Spyware Scans
  • Low Monthly Cost – $125 per month
  • 20% Discount on All Additional Services
  • Priority Service
  • 15 Minutes of Remote Support Included
  • Check Scheduled Backups

Compare Plans

Choose a Service Method

  • @Home

    Have a technician come to your home or office.

    N/A

    Schedule Now
  • In-Shop

    Bring it into the shop and we'll take care of it.

    N/A

    Schedule Now
  • Remote

    We'll connect securely through the Internet.

    $125

    Schedule Now

Estimated time of service: Compare service methods

Problem-Solved Guarantee

We have a 100% Problem-Solved Guarantee. You pay when the problem is resolved. If we cannot fix your issue we will gladly refund you for that service or give you credit towards a service that does resolve the problem. We guarantee our work for 14-days after the date of service. *The Problem-Solved Guarantee does not include services billed on an hourly basis, maintenance plans or personal technician plans.

Diagnosis

Before we can fix the computer problem, we need to figure out the cause of the problem. Symptoms can be mistaken as causes of problems. Sometimes there are multiple causes that compound. Let our qualified technicians diagnose the issue properly so we can recommend the proper service.

Initial Visit, Travel and Diagnosis Fee (ITD)

We charge a fee of $49 to travel on-site. This fee includes the scheduled visit, travel charges, and the diagnosis. Return visits are $20 unless the cause of the return visit is due to an error on the technician’s part. A 20-mile radius is covered under the $49 charge. Travel charges for 21-40 miles radius from the local shop is an additional $20.

Problem-Solved Guarantee. *$29 for Initial Diagnosis. **$49 for Initial Visit, Travel and Diagnosis.


Monthly Maintenance Plan

This plan is recommended for home users who want the peace of mind that their computer hardware and software will be setup optimally. No more worrying about error messages and slow laptops caused by viruses and spyware. Proper maintenance can prevent costly computer repairs. We offer support for Windows XP, Vista and Mac OSX.

Our 24/7 Computer Repair Technicians can install updates, the newest anti-virus and anti-spyware programs, and check for possible future problems. We will then recommend fixes to these problems. All of this is done remotely without having to have a technician come to your home each month. We are responsible for making sure that you do not get viruses and spyware on your computer. If your computer does get infected, we will remove it at no cost to you.

Monthly Maintenance Clients get special treatment. We send a newsletter each month in order to keep clients up-to-date with the latest and greatest in technology. This also serves to inform when the maintenance dates will be. The client can also specify which day they want the maintenance done. Monthly Maintenance Clients also receive priority service over new clients. Did we mention that Maintenance Clients receive a 30% discount on most services!

Why We Offer Maintenance Plans

Most computer service companies focus on one-time fixes. They look for one-time customers instead of long-term clients. Many computer service and repair businesses do not care if a customer comes back to them or whether they refer them to others. Most computer repair businesses try to make the most profit possible in one business dealing with the customer. What computer users want is for their computers to be running properly. What many computer repair businesses want is for computer users to have problems with their computers. They obviously do not have the same interests.

24/7 Computer Repair Services has a different philosophy. We believe that if we can keep a client’s computer running well at all times, they will be glad to refer their friends and family to us. We know that if they need service in the future, they will be more than willing to come back to us to do it. Why? We like to think it is because of our high level of service and client first mentality. It could be because our services offer the most value to the client. Keep in mind that we do not need to offer the 30% discount to our Monthly Maintenance Clients in order for them to use our services again, we’re confident that they would use our services regardless. We do it because we want to show that E-Geniuses’ interests are aligned with our clients’. We are happy to reward loyal clients by going the extra mile for them to show them that we appreciate them.

Monthly Maintenance Benefits

  • Preventive Maintenance
  • Services are Performed Remotely
  • Regular Virus and Spyware Scans
  • Event Log is Checked for Potential Problems
  • Error Messages are Analyzed and Prevented
  • System Recommendations based on Client Needs
  • Low Monthly Cost
  • 20% Discount on Most All Additional Services
  • Priority Service
  • Virus Removal
  • Spyware Removal
  • 15 Minutes of Remote Support Included
  • Check Scheduled Backups

Schedule An Appointment

Call us at (213) 568-3544 or click below to set an appointment with Heroes and Geeks.

Schedule an appointment today!